Refund policy

At Simply Salted, we want you to feel confident about every purchase. We carefully curate each collection and are grateful for every order placed with us.

Because we’re a growing small business, we do not offer monetary refunds or order cancellations at this time. For eligible returns, we offer store credit valid for 12 months from the date issued. As we continue to grow, we hope to expand and improve our return options in the future. Please review the guidelines below for return eligibility.

Free Returns & Exchanges with Redo:

If you purchased $1.00 Redo Coverage at checkout: Your return shipping label is covered! You can submit a return for store credit or exchange for eligible items through our portal.
If you opted out of the $1.00 Redo Coverage at checkout: You can still return for store credit or exchange your items within 10 days. You will be prompted to purchase a return shipping label inside the return portal when submitting your request.
Exchange Shipping Note: While Redo covers the cost of sending your return package back to our store, customers are responsible for the calculated UPS shipping fee to deliver the replacement exchange item to you.

How to Start a Return or Exchange:

To initiate a return for store credit or start an exchange, please use our customer portal HERE.

Enter your Order Number and Zip Code (or Email Address).
Select the item you wish to return for store credit or exchange.
Print your prepaid shipping label (or save the QR code for carrier drop-off) and send your package back to us.

Return Inspection & Approval:

Inspection: Submitting a return generates a shipping label, but final approval occurs once we receive and inspect your item.
Processing Time: Please allow up to 3 business days after delivery for our team to inspect your return and issue your store credit email or process your exchange.

Return Eligibility Guidelines:

To quality for store credit or an exchange, your item must strictly meet the following criteria:

Timeframe: Returns must be initiated and shipped back within 10 days of the original delivery date.
Condition: Items must be unworn, unwashed, unaltered, and in their original condition with tags attached (if applicable).
Cleanliness: Items must be free of stains, makeup, deodorant, perfume, pet hair, or any signs of wear.
Packing: Include your original invoice or packing slip inside the return package.

We kindly ask you to please double-check your items before sending them back. Returns received that do not meet these standards may be denied and returned to sender at the customer's expense.

Final Sale Items:

The following items are FINAL SALE and not eligible for return: