Refund policy

At Simply Salted, we want you to feel confident about every purchase. We carefully curate each collection and are grateful for every order placed with us.

Because we’re a growing small business, we do not offer monetary refunds or order cancellations at this time. For eligible returns, we offer store credit valid for 12 months from the date issued. As we continue to grow, we hope to expand and improve our return options in the future. Please review the guidelines below for return eligibility.

Returns & Exchanges with Redo:

If you purchased Redo Coverage at checkout: Your return shipping label is covered! Eligible items may be returned for store credit or exchanged for another size (if available), subject to our return policy.
If you opted out of Redo Coverage at checkout: You can still request a return for store credit or an exchange within our 10-day return window. If approved, you'll be prompted to purchase a return shipping label through our return portal.
Exchange Shipping Note: Redo Coverage covers the cost of shipping your return package back to our store. Customers are responsible for the calculated UPS shipping fee to ship the replacement exchange item to them.
Please Note: Checkout+ is an added layer of protection, but our regular return policy still applies. Final sale items and items marked as non-returnable are not eligible for returns, even if Checkout+ is purchased. All other items must meet our return policy requirements to qualify.

How to Start a Return or Exchange:

To request a return for store credit or a size exchange, please email us at infosimplysalted@gmail.com with your order number and the item you'd like to return or exchange.

We ask that you contact us first so we can review your request, confirm eligibility, and help ensure a smooth process from start to finish!

Once your request is approved, we'll send you a link to our Redo customer portal to complete your return or exchange request and obtain your return shipping label.

Please wait for approval before starting your return or exchange through Redo or sending any items back.

Return Inspection & Approval:

Inspection: Initial approval allows you to proceed with your return or exchange, but final acceptance depends on inspection once we receive your item. All returned items must meet our return eligibility guidelines.
Processing Time: Please allow up to 3 business days after delivery for our team to inspect your return and issue your store credit email or process your exchange.
Note on Store Credit: Store credit will be calculated for items purchased and does not include amount paid for shipping and handling.

Return Eligibility Guidelines:

To qualify for store credit or an exchange, your item must strictly meet the following criteria:

Timeframe: Return and exchange requests must be initiated, and items must be shipped back to us, within 10 days of the original delivery date. Items must be dropped off with the shipping carrier within this timeframe. Requests submitted or items shipped after this timeframe may be denied. Exceptions may be made at our discretion.
Condition: Items must be unworn, unwashed, unaltered, and in their original new condition with tags attached (if applicable).
Cleanliness: Items must be free of stains, makeup, deodorant, perfume, pet hair, or any signs of wear.
Packing: Include your original invoice or packing slip inside the return package.

Denied Returns & Restocking Fee:

We kindly ask that you double-check your items before sending them back. Returns that do not meet our return requirements may be denied. Items accepted for return that are not in their original condition may be subject to a $10 restocking fee, which will be deducted from the store credit issued.

Final Sale Items:

The following items are FINAL SALE and not eligible for return: